Services
What We Do
Our services listen to your needs. We partner with hospitality Owners and assist them in ensuring their businesses build a strong foundation that can sustain the good years, and bad.
We meet with Owners and listen to their vision and goals for their business. Areas of perceived weakness are identified and thereafter Turnkey Hospitality Partners complete an on-site analysis of the business. Whilst all hotels are of interest to us we are focused on helping small and medium-sized hotel businesses and Owners in attaining their goals. We concentrate on stand-alone properties where we can assist with turnkey solutions.
Through our experience we have found the five primary areas of focus are Guest Experience, Expenses, Sales, Human Resources and Finance. Turnkey Hospitality Partners assist Owners in managing their businesses with one or a combination of the below services, each tailor made for your property.
Guest Experience
We advise and implement a variety of guest experiences tailored to your guest’s requirements. An excellent guest experience is one of the strongest marketing tools available and with improved online guest feedback owners can expect to see occupancy growth. Some of our services include:
• Menu adaptions and upgrades
• Softs refurbishments
• Guest Relations Manager training
• Improved Food and Beverage offerings
• Activities and offerings to suit your guests and the local environment
Expenses
Turnkey Hospitality Partners are specialists at interrogating Costs of Sales and expenses in boutique luxury hotels. The methods have developed over years of being involved with luxury brands searching for better margins. We offer a service to our clients whereby we will complete a cost and expense overview and present a report to the Owners. Our fees will be directly related to what we save your property, without impacting your brand or standards. We primary focus areas are:
• Food costs
• Beverage costs
• Chemicals costs
• Electricity
• Laundry
We can complete a salary benchmarking analysis for your reference and help where necessary through our HR services.
Sales
Turnkey Hospitality Partners offer specialist sales techniques and methods to improve in-house sales and therefore improved RevPOR . Improved RevPOR translates into improved yield percentages and ultimately a better bottom line positon. Other service we offer through our partners include:
• Social Media
• Public Relations
• TripAdvisor campaign and management
• Local and international sales and marketing
Human Resources
The heart of any business, especially a hospitality business, is its staff or family. By scanning through social media, TripAdvisor and other websites, it is evident that all the highest rated properties have “exceptional staff feedback" from their guests. In short we believe the staff make or break the guest experience. Staff output is directly related to Human Resource practices and this service offers owners the ability for an external (neutral) third party to evaluate the current staffing ability and dynamic thereby finding ways to get more from your team. Our HR package is inclusive of the following aspects of the business:
• Team motivation
• Management and supervisory skills
• Management and supervisory business understanding
• Building a cohesive and consistent team
• Developing job descriptions and staff regulatory files
• Staff code of conduct and employment manuals
• Unions
• Disciplinary hearings
Only a team that has a solid understanding of their obligations and responsibilities can achieve maximum output, ensuring the business reaches its true potential.
Finance
Turnkey Hospitality Partners offers expert experience in budget development and management for any size property. We will work with owners to develop suitable and sustainable budgets that are manageable and deliver relevant information.
• Budget analysis, development and implementation
• Cash flow controls
Through improved financial controls and planning you can ensure your business sees profit growth and financial sustainability.